Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on earrings for hygiene reasons. Any orders made on or after 1st December can be returned until 7th January to allow for the Christmas period.
Refunds; to request a refund simply login to your account and choose this option next to your order. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – this usually takes between 3-5 working days.
Late or missing refunds; if you haven’t received a refund yet, first please ensure that you check your bank account again. Then contact your credit card company, it may take some time before your refund is officially completed by your bank. If you’ve completed the previous steps and you still believe that you have not received your refund, please contact us using the Contact Us tab on the menu.
Exchanges; if you would like to exchange your item, simply login to your account and select this option – you can then select which item you would like to swap it for – if there is more to pay you will then need to pay this amount. One you return the unwanted item we shall then process the new order and send out the replacement for you. Should the new item cost less we shall provide a refund for the difference once we receive the unwanted item.
Who Pays For Shipping?
Shipping; You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please ensure that you only use Royal Mail as the courier to return your unwanted item – we are unable to accept returns from any other couriers.