Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on earrings for hygiene reasons.
Refunds; once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – this usually takes between 3-5 working days. All refunds will have the postage costs deducted prior to refund.
Late or missing refunds; if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact Us tab on the menu.
Exchanges; If you are unhappy with your purchase and would like to exchange it for a different item, please return the unwanted item within 14 days of original purchase. If you need to exchange it for the same item, send us an email at [email protected] and we will provide exchange instructions directly to you.
Shipping; You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.