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Welcome to the Alfred & Co. London FAQ page. Here you will find the answers to some of the most frequently asked questions. If we do not answer your question here, simply go to the Contact Us page and ask us directly – we will aim to respond to you within the hour.

How quickly do Alfred & Co. London deliver? 

Alfred & Co. London offer a number of different delivery options for you to choose from. Our standard delivery charge is completely free of charge, and will take anywhere from 3-5 working days to arrive. We also offer an expedited delivery option for only £1.99 and with this option we will aim to get the item to you in 2-3 working days. We also deliver all of our jewellery worldwide for only £2.99 – please allow between 5-10 working days for international deliveries. Finally, we also offer a next day delivery option which is £4.99.

Please note, that the above delivery timescales are only an indication and can vary depending on time of year and the general business of Royal Mail. We are unable to provide any refunds if the item arrives later than the indicated delivery timescale.

What payment methods do you accept? 

Alfred & Co. London accept all major credit & debit cards, including Mastercard, Visa, Maestro, Paypal, Apple Pay and Clearpay.

If I pay with Clearpay, how soon will you dispatch my order? 

 Regardless of whether you pay with Clearpay or not, we will dispatch the order same day if ordered before 3pm.

How do we know our payment details are safe?

Alfred & Co. London ensure all transactions are secure by using the latest in SSL Secure Encryption technology. We also partner with the most widely trusted payment processors on the market – these include Stripe, Paypal & Apple.

Do you accept payment over the phone? 

Alfred & Co. Jewellery only accept payment online through our website as this is the most secure method of payment. We cannot accept payment over the phone.

Does your jewellery come with a jewellery box? 

We do offer the option for you to receive a jewellery box with your order – this costs only £1.99 and is perfect if you’re buying as a gift for someone. The box is made from premium environmentally friendly materials which can be recycled after used.

Are your jewellery pieces good quality? 

All Alfred & Co. London items are continuously assessed to ensure they meet our high quality standards. If you’re looking for high quality chains & necklaces, pendants & bracelets then you have come to the right place.

What does my warranty cover?

All Alfred & Co. London items come with a warranty. This warranty entitles you to a one-time replacement of your jewellery piece should you experience any manufacturing defects. This includes defective chains, defective clasps, defective links or stone faults.

This warranty is made void under intentional breakage, water damage or fading due to general wear & tear. The warranty does not cover jewellery plating wearing away or fading due to general wear & tear.

Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value unless the model originally purchased is no longer offered.

We do not cover lost items; for any warranty claims we must have the jewellery piece returned to us.

To request a replacement for a faulty item please contact us. 

Does Alfred & Co. London offer jewellery engraving?

Alfred & Co. London offer a selection of our premium jewellery designs to be engraved by our 

team of highly skilled technicians. Simply browse our engraved jewellery section to discover your next personalised design to help you elevate your style game or make that gift extra special. 

If I don’t want the item can I return it? 

Yes Alfred & Co. London offer a 30 day returns policy (apart from earrings do to hygiene reasons, engraved jewellery or gift wrapping) where you can receive a full refund. All we ask is that the item is returned in its original condition and unworn. If you would like to return your item, simply follow these steps: –

  1. Go to your account and select either the refund or exchange option next to your order. We will then respond to advise of the next steps.
  2.   If you opt for an exchange, at the time of requesting the exchange you can then select the item you would like instead and if the new item costs more, you will need to pay the difference, but if it costs less we will refund the difference once the unwanted item is returned.
  3.       If you do not have an account with us please go to the following form and raise a refund/exchange request: Refund/Exchange Request.

The above steps have been designed to make the returns process as simple as possible. If you have any problems please choose the “Contact Us” option at the top of the page.

How soon will I receive my refund? 

Once we receive the returned item, providing it is returned to us unworn and in perfect condition, we will process your refund immediately – this may take up to 3 working days to reach your bank account.

Best place to buy men’s jewellery?

If you’re looking for men’s jewellery online, Alfred & Co. London has a wide selection to choose from. All of our men’s jewellery designs are at the pinnacle of men’s jewellery fashion trends and use only the highest quality materials to delivery a highly stylish look and feel. For these reasons, Alfred & Co. London are often considered the best place to buy men’s jewellery in the UK. Browse our men’s jewellery today to find your next accessory of choice. 

Best men’s necklace chain brands?

Alfred & Co. London are considered a leading global men’s jewellery & women’s jewellery brand. The overriding reason why we are the leading global men’s necklace brand is down to the quality of our pieces – we have invested heavily in developing premium styles which are guaranteed to last a lifetime.

Do you ship your products worldwide? 

Although Alfred & Co. London are based in the UK, we ship our jewellery worldwide. We deliver all of our jewellery to all countries; however, if you are not in the UK, please bear in mind that any items ordered may take a little longer to arrive – usually between 5-7 working days.

Do you deliver to the USA?

Alfred & Co. London have warehouses across the globe and ship our jewellery products worldwide including the USA.

Do you sell on Amazon?

No we do not sell on amazon. In fact, we would actually ask customers to think carefully before buying jewellery from amazon because the quality can be questionable.

Do you offer extra discount if we buy in bulk?

As well as supplying our jewellery direct to consumers, we can also supply our items in bulk where we will be able to offer additional discount. So if you are looking for wholesale cufflinks, wholesale men’s jewellery or wholesale ladies jewellery, please contact us for a quote.

Can you fulfil corporate gift orders? 

Alfred & Co. London work with a large number of companies to assist them with their corporate gift orders. Whether it is a bulk order of cufflinks, silver bangles, silver necklace’s or any other piece of jewellery, Alfred & Co. Jewellery are able to supply all of our jewellery in bulk. If you would like to enquire about our corporate jewellery gift prices, please contact us with the details of what you are looking for and a friendly member of our team will be happy to help.

Do you accept back-orders if the item is out of stock? 

We do not offer back-orders for any of our jewellery items which are out of stock.

My order hasn’t arrived, what shall I do?

We aim to deliver all of our items within the stipulated delivery timescales (Expedited 1-3 working days & Standard 2-5 working days), however occasionally orders may take a little longer to arrive – especially during busier periods such as Christmas time. We ask all customers to allow up to 10 x working days before contacting us to enquire about the whereabouts of an item.

Tracking shows the item as being delivered but I haven’t received it.

If the courier tracking shows an item as being delivered, but you have not received it, we are afraid that we are unable to do anything further in this situation. All of the couriers we work with use highly sophisticated tracking technology which means that tracking is 100% accurate. We would always advise you to double check your mailbox and ask other members of the same household if they may have misplaced it.

Are Alfred & Co. London chains real?

All Alfred & Co. London is handmade and designed in London. Each piece is individually inspected to ensure it meets our rigorous quality standards. Alfred & Co. London is crafted from 18K Gold, Sterling Silver and premium 316L Stainless Steel. Our finished jewellery pieces are designed for optimum durability and unbeatable style.

If you have any additional questions, please feel free to contact us and a member of the team will strive to get back to you ASAP.

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© Alfred & Co. London 2022

Email: shop@alfredco.com

Address: PO BOX 489, LEEDS, UK, LS17 1JX, UK


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