Welcome to the Alfred & Co. London FAQ page. Here you will find the answers to some of the most frequently asked questions. If we do not answer your question here, simply go to the Contact Us page and ask us directly – we will aim to respond to you within the hour.
How do I return an item?
We are sorry to hear you would like to return your item.
PO BOX 489
Please ensure that you enclose either the original receipt, order number or delivery name and that you return it to us within 30 days of your original order. As soon as we receive the item we shall process the refund which will reach your bank account within 1-3 working days. Please note we are unable to accept returns on earrings for health & hygiene reasons or engraved jewellery pieces. Please use Royal Mail for all returns.
If you would like a different size please make a separate purchase for this.
How quickly do Alfred & Co. London deliver?
Alfred & Co. London offer a number of different delivery options for you to choose from. Our standard delivery charge is completely free of charge, and will take anywhere from 3-5 working days to arrive. We also offer an expedited delivery option for only £1.99 and with this option we will aim to get the item to you in 2-3 working days. We also deliver all of our jewellery worldwide for only £2.99 – please allow between 5-10 working days for international deliveries. Finally, we also offer a next day delivery option which is £4.99.
Please note, that the above delivery timescales are only an indication and can vary depending on time of year and the general business of Royal Mail. We are unable to provide any refunds if the item arrives later than the indicated delivery timescale.
What payment methods do you accept?
Alfred & Co. London accept all major credit & debit cards, including Mastercard, Visa, Maestro, Paypal, Apple Pay and Clearpay.
Do you offer Paypal?
We do offer Paypal most of the time but unfortunately we have found that Paypal no longer operates in the best interests of its customers and occasionally we do have to switch them off. This only happens when Paypal bizarrely decide to withhold funds from us.
Paypal, although a useful payment option historically, from our point of view have struggled to keep pace with changes in the ecommerce sector. With the advance of Google Pay and Apple Pay, 99.9% of our customers do not need to use Paypal.
If I pay with Clearpay how soon will you dispatch the order?
Regardless of whether you pay with Clearpay or not, we will dispatch the order same day if ordered before 3pm.
How do we know our payment details are safe?
Alfred & Co. London ensure all transactions are secure by using the latest in SSL Secure Encryption technology. We also partner with the most widely trusted payment processors on the market – these include Stripe, Paypal & Apple.
Can I cancel my order?
Alfred & Co. London have our operational procedures optimised to ensure delivery as fast as possible. For this reason we are unable to accept cancellations of any orders. If you have ordered an incorrect item simply re-order the correct item and return the unwanted item for a refund.
Do you accept payment over the phone?
Alfred & Co. London only accept payment online through our website as this is the most secure method of payment. We cannot accept payment over the phone.
Does your jewellery come with a jewellery box?
We do offer the option for you to receive a jewellery box with your order – this costs only £1.99 and is perfect if you’re buying as a gift for someone. The box is made from premium cardboard, with the key reason why we now use a cardboard material for our jewellery boxes, is simply because it is 10 x more environmentally friendly than the plastic version. Cardboard style jewellery boxes are also considered to be more tasteful and charming.
Are your jewellery pieces good quality?
All Alfred & Co. London items are continuously assessed to ensure they meet our high quality standards. If you are looking for good quality cufflinks, men’s jewellery or ladies jewellery then you are in the right place.
If I don’t want the item can I return it?
Yes Alfred & Co. London offer a 14 day no questions asked returns policy (apart from earrings do to hygiene reasons!) where you can receive a full refund. All we ask is that the item is returned in its original condition and unworn. If you would like to return your item, simply select the “Contact Us” option at the top of the page.
The reason we offer a 14 day return period is simply to protect our loyal customers – we need to ensure that all of our customers receive their jewellery in 100% perfect condition – therefore, we need to ensure that jewellery isn’t being worn before being returned.
How soon will I receive my refund?
Once we receive the returned item, providing it is returned to us unworn and in perfect condition, we will process your refund immediately – this may take up to 3 working days to reach your bank account.
Do you offer extra discount if we buy in bulk?
As well as supplying our jewellery direct to consumers, we can also supply our items in bulk where we will be able to offer additional discount. So if you are looking for wholesale cufflinks, wholesale men’s jewellery or wholesale ladies jewellery, please contact us for a quote.
Where can I find sterling silver bangles?
Alfred & Co. Jewellery are the UK’s largest supplier of sterling silver bangles. We have many different sterling silver bangle designs to choose from, and stock sterling silver bangles for men and sterling silver bangles for women.
Best place to buy men’s jewellery?
If you’re looking for men’s jewellery online, Alfred & Co. Jewellery has a wide selection to choose from. All of our men’s jewellery designs are at the pinnacle of men’s jewellery fashion trends and use only the highest quality materials to delivery a highly stylish look and feel. Browse our men’s jewellery today to find your next accessory of choice.
Do you ship your products worldwide?
Although Alfred & Co. Jewellery are based in the UK, we ship our jewellery worldwide. We deliver all of our jewellery to all countries; however, if you are not in the UK, please bear in mind that any items ordered may take a little longer to arrive – usually between 5-7 working days.
Do you deliver to the USA?
Alfred & Co. London ship our jewellery products worldwide including the USA.
Do you accept back-orders if the item is out of stock?
We do not offer back-orders for any of our jewellery items which are out of stock.
My order hasn’t arrived, what shall I do?
We aim to deliver all of our items within the stipulated delivery timescales (Expedited 1-3 working days & Standard 2-5 working days), however occasionally orders may take a little longer to arrive – especially during busier periods such as Christmas time. We ask all customers to allow up to 10 x working days before contacting us to enquire about the whereabouts of an item.
If you have any additional questions, please feel free to contact us and a member of the team will strive to get back to you ASAP.