Refund/Exchange Request Form
Our returns policy lasts 30 days (we extend this over the Christmas period please see below). If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on the following: –
- earrings for hygiene reasons;
- any jewellery item which has been engraved;
- gift wrapping
The address for any returns is as follows:-
RETURNS
PO BOX 489
LEEDS
LS17 1JX
UK
Please ensure that you enclose either the original receipt, order number OR delivery name and address and that you return the item to us within 30 x days of your original order. As soon as we receive the item we shall process the refund which will reach your bank account within 2-5 working days. Please note we are unable to accept returns on earrings for health & hygiene reasons or engraved jewellery pieces.
Please note all returns postage will need to be paid for. Please use only Royal Mail for the return.