Welcome to the Alfred & Co. London FAQ page. Here you will find the answers to some of the most frequently asked questions. If we do not answer your question here, simply go to the Contact Us page and ask us directly – we will aim to respond to you within the hour.
How quickly do Alfred & Co. London deliver?
Alfred & Co. London offer a number of different delivery options for you to choose from. Our standard delivery charge is completely free of charge, and will take anywhere from 3-5 working days to arrive from our USA warehouse. We also offer an express delivery option for only $4.99 and with this option we will aim to get the item to you in 2-3 working days. We also deliver all of our jewelry worldwide for only $5.99 – please allow between 5-10 working days for international deliveries.
Please note, that the above delivery timescales are only an indication and can vary depending on time of year and the general business of Royal Mail. We are unable to provide any refunds if the item arrives later than the indicated delivery timescale.
What payment methods do you accept?
Alfred & Co. London accept all major credit & debit cards, including Mastercard, Visa, Maestro, Paypal, Apple Pay and Afterpay.
If I pay with Afterpay, how soon will you dispatch my order?
Regardless of whether you pay with Afterpay or not, we will dispatch the order same day if ordered before 3pm.
How do we know our payment details are safe?
Alfred & Co. London ensure all transactions are secure by using the latest in SSL Secure Encryption technology. We also partner with the most widely trusted payment processors on the market – these include Stripe, Paypal & Apple.
Do you accept payment over the phone?
Alfred & Co. London only accept payment online through our website as this is the most secure method of payment. We cannot accept payment over the phone.
Does your Jewelry come with a Jewelry pouch?
We do offer the option for you to receive a Jewelry pouch with your order – this costs only $0.99 and is perfect if you’re buying as a gift for someone. The Jewelry pouch is made from luxury black velvet which is beautifully soft to the touch.
Are your Jewelry pieces good quality?
All Alfred & Co. London items are continuously assessed to ensure they meet our high quality standards. If you’re looking for high quality chains & necklaces, pendants & bracelets then you have come to the right place.
What does my warranty cover?
All Alfred & Co. London items come with a warranty. This warranty entitles you to a one-time replacement of your jewelry piece should you experience any manufacturing defects. This includes defective chains, defective clasps, defective links or stone faults.
This warranty is made void under intentional breakage, water damage or fading due to general wear & tear. The warranty does not cover jewelry plating wearing away or fading due to general wear & tear.
Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value unless the model originally purchased is no longer offered.
We do not cover lost items; for any warranty claims we must have the jewelry piece returned to us.
To request a replacement for a faulty item please contact us.
If I don’t want the item can I return it?
Yes Alfred & Co. London offer a 60 day no questions asked returns policy (apart from earrings do to hygiene reasons!) where you can receive a full refund. All we ask is that the item is returned in its original condition and unworn. If you would like to return your item, simply select the “Contact Us” option at the top of the page.
The reason we offer a 60 day return period is simply to protect our loyal customers – we need to ensure that all of our customers receive their Jewelry in 100% perfect condition – therefore, we need to ensure that jewelry isn’t being worn before being returned. If you would like to return the item please contact us quoting your order number.
How soon will I receive my refund?
Once we receive the returned item, providing it is returned to us unworn and in perfect condition, we will process your refund immediately – this may take up to 3 working days to reach your bank account.
What happens to special discounts I received when I return an item?
If you have received one of our special bulk buy discounts, then should any items be returned, the original discount amount will be at first deducted from any refunds.
Do you sell on Amazon?
No we do not sell on amazon. In fact, we would actually ask customers to think carefully before buying Jewelry from amazon because the quality can be questionable.
Best place to buy men’s jewelry?
If you’re looking for men’s jewelry in the USA, Alfred & Co. Jewelry has a wide selection to choose from. All of our men’s jewelry designs are at the pinnacle of men’s jewelry fashion trends and use only the highest quality materials to delivery a highly stylish look and feel. It is for these reasons that Alfred & Co. London is often considered the best place to buy men’s jewelry in the US. Browse our men’s jewelry today to find your next accessory of choice.
Best men’s necklace chain brands?
Alfred & Co. London are considered a global leading men’s jewelry & women’s jewelry brand. The overriding reason why we are the leading global men & women’s jewelry brand is down to the quality of our pieces – we have invested heavily in developing premium styles which are guaranteed to last a lifetime.
Do you ship your products worldwide?
Although Alfred & Co. London are based in the US & UK, we ship our jewelry worldwide.
Do you accept back-orders if the item is out of stock?
We do not offer back-orders for any of our jewelry items which are out of stock.
My order hasn’t arrived, what shall I do?
We aim to deliver all of our items within the stipulated delivery timescales (Expedited 1-3 working days & Standard 2-5 working days), however occasionally orders may take a little longer to arrive – especially during busier periods such as Christmas time. We ask all customers to allow up to 10 x working days before contacting us to enquire about the whereabouts of an item.
Tracking shows the item as being delivered but I haven’t received it.
If the courier tracking shows an item as being delivered, but you have not received it, we are afraid that we are unable to do anything further in this situation. All of the couriers we work with use highly sophisticated tracking technology which means that tracking is 100% accurate. We would always advise you to double check your mailbox and ask other members of the same household if they may have misplaced it.
Are Alfred & Co. London chains real?
All Alfred & Co. London is handmade and designed in London. Each piece is individually inspected to ensure it meets our rigorous quality standards. Alfred & Co. London is crafted from 18K Gold, Sterling Silver and premium 316L Stainless Steel. Our finished jewelry pieces are designed for optimum durability and unbeatable style.
If you have any additional questions, please feel free to contact us and a member of the team will strive to get back to you ASAP.